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Enthusiastic person for Apple Technology

London, United Kingdom

Objective

Seeking a challenging IT support role that offers the opportunity to work with Apple technology and makes best
use of existing skills and experience whilst enabling further professional development

Work Experience

  • May 2011 - Present
  • Front Desk Executive
  • Victor Hotel
  • Providing a high level of service and hospitality to guests, ensuring a courteous and professional welcome
    at all times
    • Confirming, amending and cancelling reservations using ‘Brilliant’ Hotel Management Systems
    • Maintaining accurate room availability records and guest information using MS Excel and CRM
    • Liaising smoothly with an external partner booking agency to update room availability

    Currently Working
  • June 2010 - September 2010
  • Application Developer
  • Net Solutions
  • - Building a variety of dynamic user interfaces using ASP.NET 3.5, VB.NET, Ajax and CSS
    - Successfully implementing data access layers using VB.NET and SQL
    - Innovatively configuring each application based on individual client requirements
    - Conducting routine software maintenance, using insight to spot potential issues or fix problems quickly
  • November 2009 - April 2010
  • Application Developer
  • Maestro Itech
  • - Undertaking thorough analysis of Maestro’s systems from a user perspective to document requirements
    - Designing an innovative user interface using ASP.NET 3.5 and Ajax
    - Monitoring and maintaining applications to ensure their effective functionality
  • June 2006 - May 2007
  • Customer Care Executive
  • Vodafone India
  • - Providing Vodafone customers with excellent and responsive customer service via telephone and email
    - Using resources with efficiency to locate relevant information and provide swift resolutions for customers
    - Effectively resolving complaints, and escalating priority issues
    - Processing new orders and applications, coordinating and prioritising effectively
    - Entering and maintaining customer details on an internal system with due care and accuracy
    - Producing regular call log reports

Education

  • November 2010 - March 2012
  • School Of Business and Law
  • Master's Degree, Marketing
  • i have done MBA with marketing from School of Business and Law under UNIVERSITY OF GLOUCESTERSHIRE. i did dissertation in MARKETING AND TECHNOLOGY with help of APPLE Inc. Case study.
  • August 2007 - June 2010
  • Institute of Technology
  • Master's Degree, Computer Engineering
  • I did MCA from Institute of technology, Nirma University, India
    i got distinction in my masters degree. i got a good knowledge of web designing and developing.

Personal Information

Experience Level:
2 - 5 years
Work Authorization:
United Kingdom
Languages Spoken:
Hindi, Gujarati

Professional Skills and Qualifications

  • MS OFFICEIntermediate
  • ASP.NETIntermediate
  • VB.NETIntermediate
  • HTMLIntermediate
  • AJAXIntermediate
  • SQLIntermediate

Licenses and Certifications

  • ACSP - Support Essentials 10.8
  • Apple Inc
  • ACA - Mac Integration Basics 10.8
  • Apple Inc
  • i have done ACA - Mac Integration 10.8 basics through Prometric.

Visas and Work Permits

  • August 2012 - August 2014
  • PSW - Post Study Work
  • United Kingdom

Hobbies and Interests

Cricket, Music and Movies
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Resumes
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Amit Shah