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Technical Manager at Technical Events Production Company - Apple, Wifi, Networking & Digital Signage

Surrey, United Kingdom

Objective

I am an out going, keen & enthusiastic person, with self-motivation and a responsible attitude. I enjoy working as part of a team or completing individual tasks where I am able to apply my knowledge, skill and experience. I work well under pressure and thrive on problem solving.

Work Experience

  • April 2011 - Present
  • Technical Manager
  • ConnectLive (uk) Ltd
  • Technical Lead for many high profile events including: London 2012, Mobile World Congress, International Broadcast Convention, Broad Band World Forum and The Gadget Show.
    Expanding the company’s technical services by adding IPTV, Digital Signage, Large Scaled Distributed Wifi and Apple Consultancy status.
    As well as‘off the shelf’solutions, design and implementation of custom installs including: a 360 Degree immersive experience, a shipping container with all Lighting, AV and Sound controlled from an iPad and a photo booth that automatically printed and displayed pictures via the internet.
    Responsible for all internal IT (1st, 2nd & 3rd Line Support on both Mac, PC & iOS), Hosted Exchange 2010, IP & PABX Phone systems, Alarm Systems, CCTV, Synology NAS Drives, Windows Servers & Mac Servers.
  • March 2010 - April 2011
  • Apple Hospitality Engineer
  • Square Group
  • Installation and support of custom Apple Mac based IPTV solution and High Speed Internet Access (HSIA) services for high profile clients achieved though DSLAM exchanges and dedicated Cat 5e / Cat 6 installs.
    Maintaining a high level of understanding of underlying technologies, equipment and customer needs and requirements with a mixture of ‘on-site’ and ‘remote’ second and third line support, working to maintain service up- time within SLA guidelines.
    Kiosk setups using iPads, iMacs and Mac Mini’s for providing interactive Point of Service / Information Way Finders for Corporate & Hospitality clients.
  • June 2008 - March 2010
  • Genius Administrator
  • Apple Retail UK
  • Running a team of repair technicians (Geniuses) and being responsible for day to day operation of the department. Heavy emphasis on unparalleled customer service in a very fast paced environment.
    Organise the department effectively for customers to be seen in the right amount of time while keeping TAT (Turn Around Time) to a minimum.
    Additional duties include internal support for ‘Back of House’ systems, Telephones, Wifi and in-store Music Systems. Completed many in-store recruitment sessions by providing technical cover for presentations to ensure smooth running of the event.
  • November 2007 - May 2008
  • Technical Stage Manager
  • University of the Arts London
  • Day to day duties include: Stage Management, Lighting, Sound, Crew Chief, Flying, Technical Media & AV. As Duty Technician additional responsibilities also include: Safe running of shows, building and equipment maintenance and Health & Safety of staff, touring companies and members of the public.
    As a University based theatre there was also an element of teaching and support for the students.

Education

  • September 2003 - July 2007
  • Southampton Solent University
  • Certification, Marketing
  • HND - Media Communications & Advertising Southampton Solent University
    Completed to a Merit Standard
  • September 2001 - July 2003
  • Brooklands College
  • High School or equivalent, Computer Engineering
  • BTEC National Diploma - Computing Brooklands College
    Completed to a Merit Standard
  • September 1996 - July 2001
  • Rydens School
  • High School or equivalent, Special Education
  • 11 GCSE’s Rydens School
    All Completed to A – C Standard

Personal Information

Experience Level:
2 - 5 years
Work Authorization:
United Kingdom

Professional Skills and Qualifications

  • Ruckus Wireless - ReX & WiSE CertificationsAdvanced
  • 10.6 ACSA - Apple Certified Systems AdministratorAdvanced
  • 10.6 ACTC - Apple Certified Technical Co - OrdinatorAdvanced
  • 10.6 ACSP - Apple Certified Support ProfessionalAdvanced
  • CCA - Casper Certified AdministratorAdvanced

Licenses and Certifications

  • January 2013 - January 2018
  • Powered Access Licence
  • IPAF
  • IPAF - Powered Access Licence
    Category 3a & 3b (Mobile Vertical & Mobile Boom Power Access Equipment)
  • SPA On Site Passport
  • SPA
  • SPA Passport
    Health & Safety Onsite Passport - Safety Pass Alliance (Gallow Glass)
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Resumes
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James Cairns CV