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Mac OS X Senior Technical Support Adviser.



Resolved problems, performed upgrades, and maintained end user Mac Portables and Desktops.
Ensured to be available and receptive to training facilitated by the company.
Planned daily activities within the guidelines of company policy.
Maintained the orderly of work area ensuring safety of self and coworkers.
Ensured instant alteration to any unsafe condition.
Installed, maintained, and configured employee desktop and laptop computers.
Performed hardware upgrades on employee desktop and laptop computers.
Provided network access support, both general connectivity and specific service support.

Work Experience

  • July 2012 - Present
  • Mac OS X Senior Technical Support Advisor.
  • Minacs
  • Remarkable experience in the application of Mac OS X solutions to solving business
    In-depth knowledge of Mac OS X 10.11.4 or later version and installation of Mac image from Time
    Machine backup
    Familiarity with Mac OS X El Capitan d and iCloud server platform
    Good knowledge on Printer configuration and file sharing.
    Skilled in troubleshooting a LAN, WAN, DSL and T1 circuits
    Ability to understand and maintain Mac support service
    Profound ability to juggle and schedule multiple tasks and demands on time
    Excellent root-cause analysis and problem-solving skills
    Sound technical, oral and written communications


  • November 2008 - August 2011
  • Bundelkhand University
  • Bachelor's Degree, Computer Science

Personal Information

Experience Level:
2 - 5 years
Work Authorization:
United Kingdom, India, Switzerland
Languages Spoken:
English, Hindi

Professional Skills and Qualifications

  • Mac OS X ExpertAdvanced

Licenses and Certifications

  • May 2016 - December 2024
  • Kutubuddin
  • Karnataka State Government

Awards and Achievements

  • July 2015
  • Awarded for Best Technical Support Adviser.

Publications, Conferences, Courses, & Events

  • July 2011
  • A+ N+
  • Course

Hobbies and Interests

Playing football.
Exploring new places.
Adventures tour.
Listening music.
Reading novels.