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I am a highly motivated engineer with a solid grounding in customer-facing roles

Objective

I have experience working in a range of industries, and have excellent technical and communication skills. I am smart and punctual, with a good sense of humour and strong organizational ability. I am keen to develop my potential.

Work Experience

  • August 2010 - Present
  • Senior Technician
  • LogoSystems Ltd
  • The job offer from LogoSystems came prior to the completion of my degree, following a temporary position whilst at university. I began work in June 2010 immediately after graduation. I gained my formal qualification as an ACMT from Apple after two months training and have consistently received excellent results.
    My duties include:
    • problem solving, (often under stressful and challenging conditions);
    • diagnosing and repairing hardware and software faults over a large product range;
    • optimizing and building equipment to meet specialized needs;
    • interacting with customers, from receiving customer requests to delivering finished solutions; and
    • handling and negotiating warranty issues and managing a large number of contracts.
    I am passionate about providing the best customer service with the highest quality of workmanship. I am a very fast learner, use my initiative and am equally comfortable working alone or as part of a team.
    I helped LogoSystems achieve and retain their status as a premium service provider and was personally recognized for my operational metrics.
  • July 2009 - May 2010
  • Assistant Sound Engineer
  • The Way Studio (Part-time whilst at university)
  • Work experience role as an Assistant Sound Engineer. A diverse role lending support in recording sessions setting up and testing equipment as well as helping build the studio’s website. This involved both technical aspects and copy, including a weekly blog.
  • November 2012 - Present
  • Warship Conservator
  • Imperial War Museum
  • Volunteer role as a Warship Conservator on HMS Belfast as part of a team on varied tasks from renovating and preserving the ship’s fabric to repairing and refurbishing furniture and structural pieces such as bofer guns, on-board communication and wireless devices.
  • May 2012 - Present
  • Caseworker
  • The Royal British Legion
  • Volunteer Certified Caseworker. This role includes visiting clients, conducting informal interviews and assessments that must be clearly and concisely reported for the allocation of funds and support. This brings me into contact with many people of all ages from a variety of backgrounds. It requires good communication whilst remaining open-minded and without prejudice.
  • January 2008 - November 2008
  • Receptionist
  • Tate & Lyle Plc
  • Carrying out a variety of secretarial duties at this FTSE 100 company. Including taking and directing phone calls on the main switchboard, greeting clients and making bookings. I was repeatedly asked back to cover for holidays and sickness throughout 2008

Education

  • September 2006 - June 2010
  • Queen Mary University of London
  • Bachelor's Degree, Electrical Engineering
  • At QMUL I studied how mathematics and engineering are applied to music and audio; from speech synthesis to audio effects. I gained excellent experience in software engineering, networking, microprocessor design, interactive media and circuit design. Essential to these areas of study is a knowledge of programming languages such as HTML, Java and C as well as using complex software such as Matlab. I graduated in 2010 with a BEng (hons) in Audio Systems Engineering.

Personal Information

Experience Level:
2 - 5 years
Work Authorization:
United Kingdom

Licenses and Certifications

  • ACMT
  • Apple
  • Apple Certified Macintosh Technician

Hobbies and Interests

Since graduating in 2010, I have worked for Premium Service Provider LogoSystems. This has given me excellent grass roots experience in not only technical aspects of Apple products but end user requirements. As an engineer I pride myself on engaging empathetically with my customers, solving their problems with a sense of professionalism and urgency. Previous roles such as my position at The Way Studio allowed me to not only build on my technical experience but to learn to become highly adaptable in a fast paced changeable environment.
I am highly motivated and thrive on problem solving and overcoming challenges. My career focus is to consistently improve results in customer service whilst continuing to gain technical knowledge.
In my spare time I volunteer extensively with The Royal British Legion and Imperial War Museum and, as such, have developed excellent time management skills needed to structure my activities efficiently.
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Lucy Betteridge